Frequently Asked Questions
Everything You Need to Know
Find answers to common questions about product safety, usage, ingredients and shipping. Learn how to get the most out of your Southern Ground incense.
Product Use
How do I light the burner?
Use a lighter or match to light the mix for 20 - 30 seconds until an ember develops. It will continue to smolder and release smoke. Occasional relighting may be necessary.
Can I use it indoors?
No. Southern Ground burners are designed for outdoor use only.
How long does it last?
Each burn will last about 1.5 hours if you fill the bowl. There is approximately 10 hours of burn time in a starter kit and 14 hours in a refill jar. Amount used and wind conditions will vary this.
Where should I place the burner?
Use on a heat-safe surface outdoors. Avoid placing it in windy areas or near flammable materials.
Ingredients & Scent
What’s in your incense blend?
Our formula includes recycled coffee grounds, sawdust and a mix of essential oils such as citronella, cedar and cinnamon.
Do your products contain any synthetic chemicals?
No. We use only natural ingredients.
Will it smell like burning coffee?
Not exclusively. The scent is much smoother and more aromatic thanks to the essential oils and wood blend.
Safety
Is it safe around kids and pets?
Always use with care. Keep out of reach of children and pets, and never leave a burner unattended.
What happens if it gets wet?
Wet refills may not burn properly. Store them in a cool, dry place away from moisture.
Is it safe to touch the burner after use?
Allow the burner to cool completely before handling or storing.
Orders & Shipping
Do you ship nationwide?
Yes, we currently ship anywhere in the U.S.
Do you offer wholesale or bulk pricing?
We do. Please reach out via our contact page for more information.