Frequently Asked Questions
Everything You Need to Know
Find answers to common questions about product safety, usage, ingredients and shipping. Learn how to get the most out of your Southern Ground incense.
Product Use
How do I light the burner?
Use a torch style lighter! Standard flame lighters can be unreliable and can take longer - Visit our Care & Use page for pictures and videos and don't get discouraged. Remember, it's a tiny campfire and not a candle.
What is a torch style ligher?
I'm glad you asked! Torch style lighters have a high energy flame that can be aimed downwards, also called "wind-resistant" lighters and are now commonly available at most retailers. See our Care & Use page for more information.
Can I use it indoors?
No. Southern Ground burners are designed for outdoor use only.
How long does it last?
Each burn will last about 1.5 hours if you fill the bowl. There is approximately 10 hours of burn time in a starter kit and 14 hours in a refill jar. Amount used and wind conditions will vary this.
Where should I place the burner?
Use on a heat-safe surface outdoors. Avoid placing it in windy areas or near flammable materials.
Ingredients & Scent
What’s in your incense blend?
Our formula includes recycled coffee grounds, sawdust and a mix of essential oils such as citronella, cedar and cinnamon.
Do your products contain any synthetic chemicals?
No. We use only natural ingredients.
Will it smell like burning coffee?
Not exclusively. The scent is much smoother and more aromatic thanks to the essential oils and wood blend.
Safety
Is it safe around kids and pets?
Always use with care. Keep out of reach of children and pets, and never leave a burner unattended.
What happens if it gets wet?
Wet incense will not light. Store them in a cool, dry place away from moisture. You can dry out wet mix in the oven by spreading on a cookie sheet and baking at 250° until all moisture is out.
Is it safe to touch the burner after use?
Allow the burner to cool completely before handling or storing.
Orders & Shipping
Do you ship nationwide?
Yes, we currently ship anywhere in the U.S.
Do you offer wholesale or bulk pricing?
We do. Please reach out via our contact page for more information.